On your account dashboard, you will you see a chat icon on the lower right corner. Click that and you will be connected with a live customer service representative who can close your account for you. Once connected, just let them know you wish to close your account and provide them with the account number of your Amex card:
How do I cancel my Amex card?
To cancel your Amex card via the internet, go to americanexpress.com and log in with your username and password. On your account dashboard, you will you see a chat icon on the lower right corner. Click that and you will be connected with a live customer service representative who can close your account for you.
What happens if I downgrade or cancel my Amex card?
Downgrading or canceling your AmEx card before you've held it for at least 12 months could result in the points you've already earned being revoked or your account being closed. Downgrading is the process of moving to a card with a lower annual fee and potentially fewer benefits. Here’s how to take this step: Contact customer service.
